Client Relations Associate Jobs in Vizag

Job Title: Client Relations Associate

Duration: Full-Time

Location: Visakhapatnam

Work Timings:  6 PM IST to 3 AM IST

Job Summary:

We seek an experienced Client Relations Associate, you will be an essential member of our client services team, responsible for building and maintaining positive relationships with our valued clients. Your role will involve providing exceptional customer support, addressing inquiries, and ensuring client satisfaction with our products or services.

Key Responsibilities:

• Interact with clients professionally via various communication channels, including phone, email, and in-person meetings.
• Assist in the onboarding process of new clients, ensuring a smooth and welcoming experience.
• Address client concerns and inquiries promptly, striving to achieve effective solutions and customer satisfaction.
• Develop a deep understanding of our products or services to effectively address client queries and provide appropriate recommendations.
• Cultivate strong relationships with clients to foster loyalty and trust in our company.
• Identify opportunities to upsell or cross-sell products or services based on clients’ needs and preferences.
• Collect and relay client feedback to relevant teams to drive continuous improvement in our offerings.
• Regularly update and maintain client information and interactions in our CRM system.
• Take proactive measures to retain existing clients and prevent churn.
• Collaborate with internal teams, such as sales, marketing, and product development, to ensure a seamless client experience.
• Provide support to the sales team in generating leads and closing deals.

Qualifications and Skills:

• Bachelor’s degree in Business, Marketing, or a related field.
• 5 + years of experience in a client-facing or customer service role.
• Exceptional interpersonal and communication skills.
• Customer-focused with a strong dedication to client satisfaction.
• Problem-solving abilities to address client inquiries effectively.
• Proficiency in CRM software and MS Office Suite.
• Ability to work independently and in a team environment.
• Strong organizational and time management skills.
• A positive and proactive attitude with a willingness to learn and grow.

If you have the required qualifications and experience for this role, we encourage you to apply for this exciting opportunity to join our team. if you are interested please drop your resume at hrdesk@sritechsolutions.com

Ph: 9849357649, 9100718830

Read the related article: Automated AI-Powered Job Recommendations