Hiring IT Help Desk Jobs in Vizag

Job Title: IT Help Desk

Duration: Full Time

Location: Visakhapatnam

Timings : 6:00PM IST – 3:00AM IST

Shift: Night Shift 

Job Description

The IT Help Desk Specialist is responsible for providing timely and effective technical support to internal users, diagnosing and resolving hardware and software issues, and maintaining a seamless IT environment. This role involves excellent problem-solving skills, strong communication, and collaboration within the IT team to ensure uninterrupted workflow.

Key Responsibilities:

1. Provide first-level technical support to clients, both remotely and in person.
2. Diagnose and resolve hardware and software issues, and escalate complex problems as needed.
3. Respond to client inquiries and service requests in a timely and professional manner.
4. Install, configure, and maintain hardware and software components, including operating systems and applications.
5. Document technical issues, solutions, and client interactions for reference and training purposes.
6. Collaborate with other IT team members to troubleshoot and resolve complex issues.
7. Ensure that all IT support requests are logged and tracked for reporting and analysis.
8. Assist in maintaining an up-to-date knowledge base of common issues and solutions.

Requirements:

• Bachelor’s degree in IT, computer science, or a related field (or equivalent experience).
• Proven experience in IT support or a related role.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Familiarity with a variety of operating systems and software applications.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work effectively both independently and as part of a team.

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